Effective from July 2025

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1. Who We Are
Malvern Canine Hydrotherapy ("we", "us", "our") is a canine hydrotherapy service based in Malvern, Worcestershire. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

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2. What Information We Collect
When you submit a form on our website or contact us directly, we may collect the following types of personal data:

• Your full name

• Contact details (email address, phone number, address)

• Your dog’s name, breed, age, and medical history relevant to hydrotherapy

• Any other information you choose to provide

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3. How We Use Your Information
We collect this information to:

• Respond to your enquiries

• Assess your dog’s suitability for hydrotherapy

• Schedule appointments and manage bookings

• Maintain client records for health, safety, and legal compliance

• Send important updates about our services

We will not use your data for marketing purposes without your explicit consent.

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4. Legal Basis for Processing
We process your data under the following legal bases:

• Consent: You have given clear permission for us to process your data for a specific purpose

• Contractual necessity: The processing is necessary for the performance of a contract (e.g., provision of hydrotherapy services)

• Legal obligation: To comply with UK law (e.g., maintaining treatment records)

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5. Data Sharing and Third Parties
We will not share your personal information with third parties except:

• When necessary to refer your dog to a vet or specialist, with your consent

• When required by law

• With trusted IT service providers (e.g. website hosting), under confidentiality agreements

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6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Records related to animal treatment may be retained for up to 7 years.

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7. Your Data Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data in certain circumstances

• Object to or restrict processing of your data

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

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8. How We Protect Your Information
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes secure form submissions, password-protected systems, and staff confidentiality agreements.

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9. Cookies and Website Usage
If our website uses cookies, we will inform you via a cookie banner. Cookies help us understand how visitors use our site and improve functionality. You can manage your preferences through your browser settings.

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10. Contact Us
If you have any questions about this policy or your personal data, please contact:

Malvern Canine Hydrotherapy
Unit A , The Yard at Crowcroft, Leigh Sinton, Malvern, Worcestershire, WR13 5ED
07770 349341

info@malverncaninehydro.co.uk
www.malverncaninehydro.co.uk